Last Updated: [Insert Date]

Welcome to Racquet Equipment Shop! These Terms and Conditions govern your use of our website (www.racketsportgear.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Shop

Racquet Equipment Shop specializes in premium equipment for racquet sports enthusiasts, offering:

  • High-performance racquets for badminton, tennis, and pickleball
  • Specialized footwear and apparel for court sports
  • Quality bags and accessories
  • Grips, grommets, and other equipment maintenance items

2. User Responsibilities

Account Information

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account use

Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Submit false or misleading information

3. Product Information

Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all information is completely error-free.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Installed grips & grommets
  • Clearance or final sale items
  • Items marked “non-returnable”
  • Customized equipment (unless defective)

4. Ordering & Payment

Order Process

Your order represents an offer to purchase which we accept by processing your payment and shipping your items.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing & Taxes

All prices are in USD. You are responsible for any customs duties, taxes, or fees imposed by your country.

Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

5. Shipping Policy

Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Free on orders over $50 via EMS (15-25 business days after shipping)

Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on your location and customs processing.

6. Returns & Refunds

Return Policy

We accept returns within 15 days of receipt. Items must be:

  • Unused and in original condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Return Process

  1. Email [email protected] within 15 days to request return authorization
  2. Receive return instructions (typically within 24-48 hours)
  3. Ship items back using a trackable method
  4. Allow 3-5 business days for refund processing after we receive your return

Refund Details

Refunds will be issued to the original payment method. Processing times:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 24-48 hours

7. Intellectual Property

All content on this site (logos, text, graphics) is our property or used with permission and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

Product Use

You assume all risks associated with product use. We are not liable for any injury or damage resulting from:

  • Improper use of equipment
  • Failure to follow manufacturer instructions
  • Any modifications to products

Website Use

We are not liable for:

  • Temporary website unavailability
  • Any technical issues beyond our reasonable control
  • Any indirect, incidental, or consequential damages

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms:

Racquet Equipment Shop
482 Center Avenue
Fresno, CA 93721 USA
Email: [email protected]
Hours: Monday-Friday, 9am-5pm PST

Thank you for choosing Racquet Equipment Shop for your racquet sports needs!