Welcome to the Racquet Equipment Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always ready to help at [email protected].

About Our Shop

Q: What kind of products do you specialize in?
A: We’re passionate about racquet sports! Our shop focuses on premium equipment for tennis, pickleball, badminton, and squash players. From racquets and paddles to shoes, apparel, and accessories, we’ve got everything you need to elevate your game.
Q: Where is your company located?
A: Our warehouse is located at 482 Center Avenue, Fresno, US 93721. We ship worldwide (excluding some remote areas and parts of Asia) to bring top-quality racquet sports gear to players across the globe.

Product Questions

Q: How do I choose the right racquet for my skill level?
A: Our product descriptions include detailed specifications and recommendations for different skill levels. As a general rule, beginners may prefer lighter racquets with larger head sizes, while advanced players often opt for heavier frames with more control. Need personalized advice? Email our gear experts at [email protected].
Q: Do you carry left-handed equipment?
A: Yes! Many of our products are available in left-handed versions. Look for “left-handed” in the product title or description, or use our search function to filter for left-handed options.
Q: Why do I see multiple categories for the same product type (like “Apparel” or “Racquets”)?
A: We organize our products by specific sports and equipment types to make browsing easier. For example, you’ll find separate sections for tennis racquets versus pickleball paddles, even though they might both appear under broader categories.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has shipped, we can’t modify it, but you can return unopened items within our 15-day return window.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: Free for orders over $50 via EMS (15-25 days after dispatch)
Q: How long does order processing take?
A: We’re quick like a pickleball volley! Orders typically process within 1-2 business days before shipping. You’ll receive a tracking number via email once your order is dispatched.
Q: Do you ship internationally?
A: Yes! We ship worldwide, excluding some remote areas and parts of Asia. Please check at checkout if we can deliver to your location.
Q: My tracking hasn’t updated in a while. What should I do?
A: Some carriers update tracking less frequently than others, especially for international shipments. If it’s been more than 5 business days without an update, contact us at [email protected] and we’ll investigate.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the date of delivery. Items must be unused, in original packaging with all tags attached. Contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
Q: How long does it take to process a refund?
A: Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method.

Pro Tips

Q: When should I order before a tournament?
A: We recommend ordering at least 3-4 weeks before you need your gear, especially if you’re trying new equipment that might require adjustments. This accounts for shipping time and any potential returns/exchanges.
Q: Do you offer discounts for team orders?
A: Yes! Contact us at [email protected] for special pricing on bulk orders. Many teams take advantage of our free shipping on orders over $50.

Still have questions? Our customer service team is ready to help! Email us at [email protected] and we’ll get back to you within 24 hours.